Crisis & Incident Management

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This course examines how to develop the abilities of managing crisis. Crisis and incident management is now recognised as an exciting programme that will bring you up to date on the latest techniques and approaches that are appropriate in effective management of crisis.

By the end of this course participants will be able to:
• Describe the incident management.
• Understanding the incident escalated and the structures.
• Understand the requirements of the team.
• Understand the ways of training and exercising the team?

Methodology of Training
Effective presentations for each of the topics together with interactive trainer lead sessions of discussion. There will also be practical sessions and the participants have the opportunity to practice and experience. Role-plays, case studies, DVD's, videos, small group work, exercises and feedback will be used to facilitate learning.

The Organisational Impact
• Participants will be able to work successfully in this course.
• Improve the performance of the management system.
• Add value to the department and the organisation as a whole.
• Participants are encouraged to take new ideas and strategies.
• Staff committed to building a high performance organization.
• Participants will be able to train and exercise the team.

This course is designed for :
Those who are tasked with managing an incident, whether at a Strategic or Tactical level or those who have to train or exercise others in these roles. It gives practical experience and theoretical guidance for dealing with a variety of incidents.



13-17 June 2011

11-15 April 2011

18-22 April 2011

25-29 April 2011

4-8 April 2011

2-6 May 2011
















Additional Info

  • Day 1:

    •    What is an incident?
    •    How does it affect an organisation?

  • Day 2:

    •    Who makes up the incident management team?
    •    How is an incident escalated and by what structures?

  • Day 3:

    •    What resources does the team require?
    •    What does an incident management plan contain?

  • Day 4:

    •    How are crisis communications managed?
    •    Who can manage crisis?

  • Day 5:

    •    How can you manage team?
    •    How do you train and exercise the team?

  • Period: 4 Hours
  • Duration: 5 Days
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