Executive Secretary Training Course

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This course examines how to be an executive secretary. Executive Secretary Training Course is now recognised as an exciting programme that will bring you up to date on the latest techniques and approaches that are appropriate in Executive Secretary Training.

By the end of this course participants will be able to:
• Understand the objectives and goals of Executive Secretary Training Course.
• Know how to take Roles and Responsibilities
• Recognise the Assertiveness training
• Understand how to use communication skills.
• Know how to organise ability.
• Know how to project an image of self-confidence and professionalism.
• Know how to develop yourself for the future.

Methodology of Training
Effective presentations for each of the topics together with interactive trainer lead sessions of discussion. There will also be practical sessions and the participants have the opportunity to practice and experience. Role-plays, case studies, DVD's, videos, small group work, exercises and feedback will be used to facilitate learning.

The Organisational Impact
• Participants will be able to work successfully in this course.
• Participants will be able to describe the role of the Executive Secretary.
• Improve the communication skills.
• Participants are encouraged to Work for more than one person
• Participants will be able to manage themselves for the future.
• Participants will be able to make effective telephone behaviour

This course is designed for :
This programme offers the PA training in the areas beyond technical expertise which will improve their personal effectiveness



14-18 November 2011

7-11 November 2011

21-25 November 2011

28 November – 2 December 2011

5-9 December 2011

7-11 November 2011
















Additional Info

  • Day 1:

    •    The role of the Executive Secretary/PA
    •    Time management
    •    How to make an effective time?

  • Day 2:

    •    Assertiveness training
    o    How to say "no" without becoming intimidating or aggressive
    o    Dealing with conflict
    o    Negotiating solutions

  • Day 3:

    •    Communication skills
    o    Body language
    o    Positive thinking
    o    Listening skills
    o    Dealing with difficult people and difficult situations
    •    Organisational ability

  • Day 4:

    •    Working for more than one person
    •    Confidentiality
    •    Effective telephone behaviour

  • Day 5:

    •    How to project an image of self-confidence and professionalism
    •    Diary management
    •    Self development for the future

  • Period: 4 Hours
  • Duration: 5 Days
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