The Perfect PA (Personal Assistant)

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Introduction
This course examines how to be a Perfect PA (Personal Assistant). Perfect PA Training Course is now recognised as an exciting programme that will bring you up to date on the latest techniques and approaches that are appropriate in Perfect PA.


Objectives
By the end of this course participants will be able to:
• Understand the objectives and goals of Perfect PA.
• Know Roles & Responsibilities of A PA
• Know Roles & Responsibilities Of A PA
• Know Skills & Qualities Of An Effective PA
• Know the effective planning.
• Know how to make effective communication

Methodology of Training
Effective presentations for each of the topics together with interactive trainer lead sessions of discussion. There will also be practical sessions and the participants have the opportunity to practice and experience. Role-plays, case studies, DVD's, videos, small group work, exercises and feedback will be used to facilitate learning.


The Organisational Impact
• Participants will be able to work successfully in this course.
• Participants will be able to describe the role of the Perfect PA.
• Improve your dealing with the in-tray.
• Participants are encouraged to building effective relationships
• Participants will be able to manage interruptions.
• Participants will be able to manage incoming e-mails

This course is designed for :
All who have a need to understand how body language can aid the communication process.

 

Dates

18-22 April 2011

25-29 April 2011

4-8 April 2011

2-6 May 2011

3 May -3 June 2011

11-15 April 2011

Location

London

Paris

Frankfort

Madrid

Rome

Vienna

Fees

 

 

 

 

 

 

 

Additional Info

  • Day 1:


    •    Roles & Responsibilities Of A PA
    •    Skills & Qualities Of An Effective PA
    •    Ensuring The Smooth Running Of The Office
    •    Dealing With The In-Tray
    •    Managing Your Filing
    •    Building Effective Relationships
    •    Managing Your Boss
    •    Stressful Or Conflict Situations At Work

  • Day 2:


    •    Effective Planning
    •   Some Helpful Tools
    •    The 'Bring Forward' File
    •    Analysing Your Priorities
    •    An Efficient Daily To-Do List
    •    Managing Interruptions

  • Day 3:


    •    Making Travel Arrangements
    •    Effective Communication
    •    Being Proactive

  • Day 4:


    •    Analysing Your Priorities
    •    Managing Interruptions
    •    Managing Incoming E-mails
    •    E-mail Etiquette
    •    Communication Skills

  • Day 5:


    •    Being Assertive
    •    How To Build Trust & Earn Respect
    •    Recognising Conflict Situations At Work
    •    Dealing With Difficult People
    •    An Introduction To Business Writing
    •    Some Tips For Clear Writing
    •    Beginnings & Endings For Business Correspondence
    •    Telephone Etiquette - The Basics

  • Period: 4 Hours
  • Duration: 5 Days
Read 22161 times Last modified on Monday, 29 July 2013 01:28

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